Why can't I use my Casino bonus?
If your Casino bonus is active but you are unable to use the funds, please check the following:
Cash First Rule: You must use your full Cash Balance before the system automatically switches to using the Bonus Balance.
Conflicting Bonuses: Ensure no other active bonuses are interfering with your current offer. When logged in, select the Menu on the top right corner and go to Bonus Info to see if a previous bonus is still active.
What troubleshooting steps can I try if my bonus isn't working?
If the Casino bonus is visible in your account but is not functioning correctly, please perform the following steps:
Log out and log back into your account.
Clear your browser’s cache and cookies.
Try a different browser (such as Google Chrome) or switch to a different device.
What should I do if the bonus issue persists?
If the troubleshooting steps do not fix the problem, please take a screenshot of the error message or your balance page. After capturing the screenshot, contact the support team for a manual review of your account status.