Overview
Verification helps protect your account, your funds, and your personal information.
It is also a regulatory requirement that ensures all accounts are used safely and fairly.
You may be asked to verify your account at different stages, depending on your activity or account status.
Why verification is required
Verification is required to:
Confirm your identity
Protect your account from fraud
Meet licensing and regulatory obligations
Just like banks and other financial institutions, identity checks are necessary to keep accounts secure and compliant with data protection laws.
When verification is requested
You may be asked to submit documents in the following situations:
After registration
Before your first withdrawal
If there is a change to your account information
If additional checks are required
You’ll be notified when verification is needed, and documents can be submitted from the Account Verification page.
Submitting your documents
How to submit documents
Documents must be uploaded directly through the Account Verification page. To upload your verification documents, follow these steps:
Log in to your account.
Navigate to the account verification section. This is found by clicking Menu and finding Account Verification.
Use the document upload section to submit the required files. Follow the on-screen instructions to complete the process.
Make sure the documents you upload match the information registered on your account. Always try to use the secure document upload page provided within the app or website. However, if you are facing issues, our support team can assist you further by raising the documents to the verifications team.
Document requirements
Accepted formats and quality requirements
Accepted formats and quality requirements
Accepted formats: JPG, JPEG, BMP, PNG, and PDF (for online documents, always upload the original file).
File size: Between 100 KB and 10 MB (recommended: around 800 KB).
Document clarity: All four corners must be visible; no missing or cut-off text; image must be clear and readable.
Please note: Scanned, edited, or cropped images are not accepted. Screenshots are not accepted, except for e-wallet, crypto, or online bank proofs.
Verification status and review time
Once all required documents are received, verification begins automatically.
If everything is clear and in the correct format, verification usually takes a few hours. In some cases, it may take up to 72 hours if additional checks are required.
You’ll be notified once verification is completed, and the status can be checked anytime from the Account Verification page.
If there is an issue with your documents
I submitted the wrong documents
If a document does not meet the requirements, you’ll be informed which document needs to be replaced.
You can check your Account Verification page to see what action is required and upload the correct file.
Why documents may be rejected
Common reasons for rejection
Common reasons for rejection
Documents may be rejected if they are unclear or unreadable, expired or invalid, missing required details (name, address, date), or not matching the information on your account. Before uploading again, ensure the document meets all format and quality requirements.
If you can’t submit or provide documents
I can’t upload my documents
What to check before trying again
Log out and log back in: Manually log out of your account and then log back in.
Clear browser cookies and cache: This can resolve issues caused by outdated or corrupted data.
Update your device’s software: Ensure your device is running the latest software version.
Use a recommended browser: Google Chrome is recommended for the best experience.
Try incognito mode: Use a private browsing window to eliminate potential browser-related issues.
I don’t have the requested documents
If you don’t have one of the requested documents, alternative options may be available.
Verification cannot be completed without valid documents. Review the list of accepted alternatives before uploading.
What happens if verification is not completed
Verification is mandatory for all players.
Your account may be restricted
Withdrawals will not be processed
Your account may be closed for security reasons
All information submitted during verification is handled securely and processed in line with data protection laws.
Important things to keep in mind
Verification purpose: Required for security and regulatory compliance
Review time: Usually a few hours, up to 72 hours if additional checks are needed
Document quality: Must be clear, valid, and match account details
Withdrawals: Only possible after successful verification
Account access: Restrictions may apply until verification is completed